Each fix module targets a high-volume help desk ticket category — the ones your technicians handle a dozen times a week.
"I can't get online" — resets network adapter, flushes DNS, releases/renews IP.
Clears the print spooler, restarts the service, and re-queues stuck jobs.
Kills background processes eating resources, clears temp files, and optimizes startup.
Self-service local account password reset with identity verification — no lockout required.
Diagnoses and reconnects dropped VPN sessions — no technician intervention needed.
Forces pending Windows updates to complete — runs via scheduled task with admin privileges.
Removes temp files, Windows Update cache, and reclaims disk space automatically.
Triggers a quick scan with your deployed endpoint protection — results delivered in the portal.
Titan Tech In A Box registers a custom URI protocol (itfix://) on each endpoint. When a user clicks an itfix:// link — from an intranet page, an email, or a shortcut — the local agent launches and executes the selected fix. No browser extensions, no portals to navigate. One click.
If a fix can't fully resolve the issue, it logs the attempt and opens a pre-filled help desk ticket automatically.
Every fix attempt is logged — who ran what, when, and what the result was. Full visibility for your IT team.
Embed fix links directly in your intranet, SharePoint, or Teams — employees never leave their workflow.
Clients typically see a 20–35% reduction in Level 1 help desk volume within the first 60 days.
Lakeshore handles the full deployment — endpoint agent rollout via Group Policy or RMM, portal setup, and user communication.
Tech In A Box pays for itself in help desk time reduction within the first quarter. Let's run the numbers for your organization.